Payment Policy

At KILBN – The House of Premium T-Shirts, we aim to provide a secure, simple, and convenient payment experience for our customers. This Payment Policy explains the payment methods and terms applicable to purchases made through our website.

1. Accepted Payment Methods

KILBN may accept the following payment methods, depending on availability:

Credit Cards

Debit Cards

UPI

Net Banking

Mobile Wallets

Other payment methods displayed during checkout

Available payment options may change from time to time.

2. Payment Confirmation

An order will be considered confirmed only after the payment has been successfully received and verified.

After successful payment, customers may receive an order confirmation through email, SMS, WhatsApp, or other available communication channels.

3. Payment Security

Payments made through our website may be processed through secure third-party payment gateways.

KILBN does not normally store complete credit card, debit card, or banking credentials on its own servers. Payment information may be handled by the relevant payment gateway according to its security and privacy practices.

Customers should ensure that they use only the official KILBN website when making payments.

4. Payment Failure

If your payment fails but your bank account or payment method has been charged, please contact us with your order details and payment transaction information.

We will verify the transaction and take appropriate action.

In case a payment is not successfully received by KILBN, the order may not be processed until successful payment is confirmed.

5. Duplicate Payments

If you have accidentally made more than one payment for the same order, please contact KILBN customer support as soon as possible.

After verification, any eligible duplicate payment will be refunded through the appropriate payment method.

6. Refunds

Where a refund is approved under our Return & Exchange Policy, Cancellation Policy, or other applicable policy, the refund will generally be processed to the original payment method used for the purchase.

The time taken for the refund to appear in your account may depend on your bank, card issuer, payment gateway, or other financial institution.

7. Cash on Delivery

If Cash on Delivery (COD) is available for your location, the applicable COD option and any associated charges will be displayed during checkout.

KILBN reserves the right to restrict or disable COD for certain locations, products, order values, or customers.

8. Pricing and Taxes

All prices displayed on the website are subject to applicable taxes and charges.

Any applicable taxes, shipping charges, or other fees will be shown during checkout before the order is completed.

KILBN reserves the right to correct pricing or tax-related errors.

9. Promotional Offers

From time to time, KILBN may offer discounts, coupons, promotional codes, or special payment offers.

Such offers may have specific terms, eligibility requirements, validity periods, minimum order values, or other conditions.

KILBN reserves the right to modify or withdraw promotional offers at any time.

10. Fraud Prevention

KILBN reserves the right to verify or cancel transactions that appear suspicious, unauthorized, fraudulent, or inconsistent with our payment and security requirements.

Additional verification may be requested before an order is processed.

11. Contact Us

If you have any questions regarding payments, failed transactions, refunds, or payment-related issues, please contact us through the details provided on our website.

KILBN – The House of Premium T-Shirts
Website: kilbn.com
Email: [ support@kilbn.com ]
Phone/WhatsApp: [ 8882643030 ]