Return and Refund Policy
At KILBN ā The House of Premium T-Shirts, we want you to be satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or eligible for exchange under this policy, you may contact us within the specified time period.
1. Return & Exchange Period
Return or exchange requests must be raised within 7 days of delivery of the order.
Requests received after this period may not be accepted.
2. Eligible Products
A product may be eligible for return or exchange if:
You received the wrong product or wrong size.
The product has a manufacturing defect.
The product was damaged before or during delivery.
The product received is materially different from the product ordered.
The product meets the requirements of our return and exchange conditions.
3. Product Conditions
To be eligible for a return or exchange, the product must:
Be unused and unworn.
Not have been washed or dry-cleaned.
Be free from stains, marks, odours, or damage caused by the customer.
Have the original tags and labels attached.
Be returned in its original packaging, where applicable.
Be in a condition suitable for resale.
Products that do not meet these conditions may be rejected.
4. Size Exchange
If you have ordered the wrong size, you may request a size exchange within 7 days of delivery, subject to product availability.
The product must be unused, unwashed, undamaged, and have its original tags attached.
Only eligible sizes of the same product may be exchanged unless otherwise approved by KILBN.
Any applicable shipping or handling charges for an exchange may be communicated to the customer before processing the exchange.
5. Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 48 hours of delivery.
We may request clear photographs or a video of the product, packaging, tags, and any visible damage or defect to verify the claim.
After verification, KILBN may offer a replacement, exchange, or refund, depending on the circumstances and product availability.
6. Wrong Product Received
If you receive a product different from the one you ordered, please contact us within 48 hours of delivery.
After verification, KILBN may arrange a replacement or exchange for the correct product.
7. Non-Returnable Products
The following products may not be eligible for return or exchange:
Products that have been washed or worn.
Products with removed or damaged tags.
Products damaged after delivery due to customer use.
Products altered, modified, or repaired by the customer.
Products returned after the applicable return period.
Products purchased under a final sale or non-returnable offer, where clearly stated.
Products that do not meet the return conditions mentioned in this policy.
8. Return Request Process
To request a return or exchange, please contact KILBN customer support with:
Order number
Product details
Reason for return or exchange
Photographs or videos, if requested
Our team will review the request and inform you whether it has been approved.
Do not send products back without receiving return instructions from KILBN.
9. Return Shipping
For approved returns or exchanges due to a wrong product, manufacturing defect, or damage during delivery, KILBN may arrange or cover the applicable return shipping cost.
For other requests, including certain size exchanges or change-of-mind requests, return shipping charges may apply.
The applicable charges, if any, will be communicated before the return or exchange is processed.
10. Refunds
Once an approved returned product has been received and inspected, KILBN will process the eligible refund.
Refunds will generally be issued to the original payment method used for the order.
The time taken for the refund to appear in your account may depend on your bank, payment gateway, card issuer, or other financial institution.
11. Refund Amount
Depending on the circumstances, the refund may include the eligible product amount.
Shipping charges, COD charges, or other service charges may be non-refundable unless the return is due to an error or defect attributable to KILBN.
Any applicable deductions will be communicated to the customer.
12. Refund for Cancelled Orders
If an eligible order is cancelled before dispatch and payment has already been received, the applicable refund will be processed to the original payment method.
Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.
13. Return Inspection
All returned products are subject to inspection.
KILBN reserves the right to reject a return or refund if the product does not meet the conditions specified in this policy or if the product shows signs of use, washing, damage, alteration, or misuse.
14. Exchange Availability
Exchanges are subject to product and size availability.
If the requested replacement is unavailable, KILBN may offer another suitable resolution, such as a refund or store credit, where applicable.
15. Contact Us
For return, exchange, or refund-related queries, please contact us through the details provided on our website.
KILBN ā The House of Premium T-Shirts
Website: kilbn.com
Email: [ support@kilbn.com ]
Phone/WhatsApp: [ 8882643030 ]
Ā© 2026 KILBN. All Rights Reserved.