Shipping Policy

At KILBN – The House of Premium T-Shirts, we aim to make your shopping experience simple and convenient. This Shipping Policy explains how we process and deliver orders placed through our website.

1. Order Processing

Orders are generally processed within 1–3 business days after successful payment and order confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been dispatched, you will receive shipping or tracking details through the contact information provided during checkout, where available.

2. Delivery Time

After dispatch, delivery generally takes approximately:

Metro Cities: 2–5 business days

Other Locations: 3–7 business days

Remote Areas: 5–10 business days

Delivery timelines are estimates and may vary depending on the destination, courier service, weather conditions, public holidays, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your order.

From time to time, KILBN may offer free shipping or promotional shipping offers. Such offers may be subject to minimum order values or other conditions.

4. Shipping Locations

KILBN currently delivers to locations within India where courier services are available.

Certain remote or restricted locations may have limited delivery availability.

5. Tracking Your Order

Once your order has been dispatched, you may receive a tracking number or tracking link through email, SMS, WhatsApp, or other available communication channels.

Customers can use the tracking information to check the status of their shipment.

6. Incorrect or Incomplete Address

Customers are responsible for providing a correct and complete shipping address, including the correct PIN code and contact number.

KILBN will not be responsible for delivery failures caused by incorrect, incomplete, or inaccurate address information provided by the customer.

Additional shipping charges may apply if an order needs to be re-shipped due to an incorrect address.

7. Delayed Deliveries

Although we aim to deliver orders within the estimated time, delays may occur due to:

Courier or logistics issues

Weather conditions

Public holidays

Natural disasters

Strikes or transportation disruptions

Incorrect address or contact information

Remote delivery locations

Unforeseen circumstances

KILBN will make reasonable efforts to assist customers in case of delivery delays but cannot guarantee a specific delivery date.

8. Failed Delivery

If a delivery attempt fails because the customer is unavailable, provides an incorrect address, or does not respond to the courier, the courier company may make additional delivery attempts or return the package to KILBN.

If the package is returned to us, additional shipping charges may apply for re-delivery.

9. Damaged Packages

If you receive a package that appears seriously damaged or tampered with, please contact our customer support team as soon as possible.

We may request photographs or videos of the package and product to investigate the issue.

10. Order Changes

Once an order has been processed or dispatched, changes to the shipping address or other order details may not be possible.

Customers should contact KILBN as soon as possible if they need to make any changes to their order.

11. Shipping Partners

KILBN may use third-party courier and logistics companies for order delivery.

Delivery services and courier partners may vary depending on the customer's location and availability.

12. Contact Us

If you have any questions regarding shipping or delivery, please contact us through the contact details provided on our website.

KILBN – The House of Premium T-Shirts
Website: kilbn.com
Email: [ support@kilbn.com ]
Phone/WhatsApp: [ 8882643030 ]