Privacy Policy

Effective Date: October 2026

At KILBN – The House of Premium T-Shirts, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit or make a purchase through our website.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, create an account, place an order, or contact us, we may collect certain information, including:

Full name

Email address

Mobile or phone number

Billing address

Shipping address

Payment and transaction information

Order and purchase details

Information you provide when contacting customer support

Any other information you voluntarily provide to us

We may also automatically collect certain technical information when you use our website, such as your IP address, browser type, device information, and website usage information.

2. How We Use Your Information

We may use your information to:

Process and deliver your orders.

Confirm and communicate with you about your orders.

Process payments and refunds.

Provide customer support.

Manage returns and exchanges.

Improve our website, products, and services.

Send important information regarding your orders or account.

Send promotional communications where permitted and where you have provided appropriate consent.

Prevent fraud, unauthorized transactions, and misuse of our website.

Comply with applicable laws and legal requirements.

3. Payment Information

Payments may be processed through third-party payment gateways.

KILBN does not normally store complete credit card, debit card, or banking credentials on its own servers. Payment information may be processed and handled by the relevant payment service provider according to its own privacy and security policies.

4. Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

Remember your preferences.

Keep items in your shopping cart.

Understand how visitors use our website.

Improve website performance.

Provide relevant content or marketing, where applicable.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

5. Sharing of Information

KILBN does not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers when required to operate our business, including:

Payment gateway providers

Courier and delivery partners

Website hosting and technology providers

Customer support or communication service providers

Marketing or analytics service providers, where applicable

Government authorities or law-enforcement agencies where required by law

These parties may only receive information necessary to provide their services or fulfil applicable legal requirements.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

7. Data Retention

We may retain your personal information for as long as necessary to fulfil the purposes described in this Privacy Policy, provide our services, maintain business and transaction records, resolve disputes, prevent fraud, or comply with applicable legal and regulatory requirements.

8. Marketing Communications

If permitted by applicable law and where appropriate consent has been provided, KILBN may send you information about products, offers, promotions, or other updates.

You may unsubscribe from promotional communications at any time by following the unsubscribe instructions provided in the communication or by contacting us.

Please note that you may still receive essential communications related to your orders, transactions, or account.

9. Third-Party Links

Our website may contain links to third-party websites or services.

KILBN is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing them with your personal information.

10. Children's Privacy

Our website is not intended for children who are unable to legally provide personal information or make purchases under applicable law.

We do not knowingly collect personal information from children in violation of applicable laws.

11. Your Privacy Rights

Depending on applicable law, you may have certain rights regarding your personal information, including the right to:

Request access to certain personal information we hold about you.

Request correction of inaccurate information.

Request deletion of information where legally permitted.

Withdraw consent where processing is based on consent.

Opt out of certain promotional communications.

To exercise an applicable privacy right, please contact us using the details provided below.

12. Changes to This Privacy Policy

KILBN may update this Privacy Policy from time to time to reflect changes in our business, website, technology, or applicable laws.

Any updated version will be posted on this page with a revised effective date.

We recommend checking this page periodically for updates.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

KILBN – The House of Premium T-Shirts
Website: kilbn.com
Email: [ support@kilbn.com ]
Phone/WhatsApp: [ 8882643030 ]
Address: [ New Delhi ]